Help us diagnose the problem! 

If your product is faulty, the best thing to do is to reach out to us so we can help diagnose the issue and find the best solution!

On our support page, select “New Support Ticket”

On the New Support Ticket, provide your email, a brief description, and attach any relevant images or videos so that our friendly staff can assist you.

Here’s an example:

Once you've filled in the required information, select "Submit"


If this doesn't work for you, please contact us at one of the following:

1300 489 816 800 983 1047
0800 025 4670 808 189 0084