On the support page, select "New Support Ticket"

On the New Support Ticket, provide your email, your order number, and a brief description of the issue. If possible, please also include your tracking number

We will then contact the courier, and create a follow up for you

Here is an example:

Once you've filled in the required information, select "Submit"

If this doesn't work for you, please contact us at one of the following:

sales@artistguitars.com.au sales@artist-guitars.com 
1300 489 816 800 983 1047
sales@artistguitars.co.nz sales@artistguitars.co.uk 
0800 025 4670 808 189 0084