On the support page, select "New Support Ticket"



On the New Support Ticket, provide your email, your order number, and a brief description of the issue. If possible, please also include your tracking number


We will then contact the courier, and create a follow up for you


Here is an example:



Once you've filled in the required information, select "Submit"


If this doesn't work for you, please contact us at one of the following:


AUUSA
[email protected] [email protected] 
1300 489 816 800 983 1047
NZUK
[email protected] [email protected] 
0800 025 4670 808 189 0084