In general, Larger items tend to arrive Later than smaller items. For example, a GA10X usually arrives before an STH.

Check out this video to explain:

If you'd rather contact us to follow up, follow the instructions below and we will see what is happening with the order. 

On the support page, select "New Support Ticket"

On the New Support Ticket, provide your email, your order number, and a brief description of the issue. If possible, please also include your tracking number.

We will then contact the courier, and create a follow up for you

Here is an example:

Once you've filled in the required information, select "Submit"

If this doesn't work for you, please contact us at one of the following:

1300 489 816 800 983 1047
0800 025 4670 808 189 0084