How to Track Your Parcel


Most orders made at Artist Guitars come with free tracked shipping. When the order has been dispatched from our warehouse, you should receive a dispatch notification, which has a tracking number. 


These tracking numbers will look something like the following


Australian Customers


PSC1234567 – This is an Australia Post tracking number. You can track these parcels here
Click here for Australia Post Tracking


CPAAR0C0123456 – This is a Couriers Please tracking number. You can track these parcels here
Click Here for CouriersPlease Tracking


New Zealand Customers - All Couriers
Click Here for Tracking


United Kingdom Customers - All Couriers

Click Here for Tracking


United States Customers - All Couriers
Click Here for Tracking 

These tracking pages will show the status of the order, with both companies giving regular updates to the tracking information. 


It’s worth noting that some items, typically smaller items like strings and picks, are sent by “Regular Post” which means that they are in an envelope in the regular mail. These items do not have any tracking, unfortunately.


If you need any assistance or if you haven’t seen your package and it’s past the ETA, let us know. Give us a call or send us an email if you have any further concerns.


AUUSA
[email protected] [email protected] 
1300 489 816 800 983 1047
NZUK
[email protected] [email protected] 
0800 025 4670 808 189 0084